Nanay works as a Team Leader for a call center. This industry is currently a booming industry in the country. So what do we do? This is how this business works, Naya. there are businesses around the world where a segment of their operation is being given to another company, or are outsourced. In the particular business that I am in, the technical support segment of this big communications company was outsourced to us. We handle calls from their clients. We become the voice of that company and assist their customers.
With that being said, I am the leader of 18 representatives who handle those calls. And in such a business, maturity plays a very big role. You will learn, Naya, that maturity is very important, not only when you are working, but in social interactions in general. You see, my sweet life, maturity entails that we know what are expected of us and that we also know how to behave towards those expectations.
This is what happened, in one of my days at work. I had an agent with whom I have entered a contract with. Since he is having serious attendance issues, I held him accountable for this behavior. He entered to a contract with me agreeing that if and when he incurs any tardiness, absence or over break, his employment in the company will be ended already. A day came when he was not able to come to work.
He knew that his employment would be ended given the contract that he signed. I was ready to prepare the documents already when this agent decided to talk to my boss and asked that his employment be extended. I do not know what happened or what they talked about. My boss just came to me and told me: We will give him another chance.
My world just broke down, Naya. I felt that it was so unfair that he was given another chance. he had his chances in the past and he took them for granted. I felt that it was very unfair.
I argued with my boss and reiterate about our contract. I also told him that this will set a very bad precedent and example for all the other employees. He already made a decision: he will stay.
I felt so bad, Naya. It was so unfair. I went to the comfort room and began to cry - you see Naya, Nanay cries when she's frustrated. And I told myself: This is UNFAIR!!!
Then a thought passed me by: Is it unfair because I did not get what I wanted or that things were not in favor to me? Or is it really unfair (disregarding my personal take on the matter)?
I leave these questions to you, our readers.
